✰ Hello, thank you for visiting Simplecrystal. We are so happy that we can show ourfabulous handmade items in Artfire!
✰ All items are handmade, custom orders are also welcome!
✰ We accept Paypal only at the moment
✰ International customers are responsible for any customs charges that are levied by your country's custom office. But most of countries don't charge taxes for less than $200
✰ Every single item comes in a cute gift box
✰ We will ship your item in 1-3 BUSINESS DAYS via Canada Post upon receipt of your payment unless you choose shipping upgrade option when you check out.
✰ If you don't choose shipping upgrade option, our regular air mail will take 7 to 14 BUSINESS DAYS(weekend, holidays are not included) from Toronto Canada to the US, 3 to 14 BUSINESS DAYS to Canada, 2 weeks to 6 weeks to other countries and it will go to your mail box, so, please, check your mail box often in EXPECTED delivery week
✰ Regular air mail doesn't come with a tracking number, but it is very safe way as it will be returned to us if something is wrong with the address. As long as this address is correct, you will receive your item safely. We appreciate your patience
✰ Upgrade shipping option with tracking number is available when you check out.
Make sure that whever shipping option you choose, we cannot guaranty any delivery date as it is beyond our control once we ship out, sometimes it can take longer than expected due to custom or local situations
✰ These options come with a tracking number, you can choose these when you check out
✰ We are not responsible for any package lost that is caused by wrong address buyer gives us. We are supposed to ship the item to the address buyer gives us. Giving us correct address is buyer's resposibility. You should double check if you give us a correct address when you place an order.
REFUNDS AND EXCHANGE
✰ All items are custom handmade, refunds and exchange are available only when item is defective within 7 days of receiving your purchase.
✰ Earrings are exception and non-exchangeable nor refundable due to the hygienic matter.
✰ You cannot return it if box is already opened and item is used.
✰ Items should be sent in unused condition and in original packaging
✰ We would appreciate if you provide us with reason of refund/exchange if possible
✰✰ ✰ Attention: 1% cheaters in the world ✰ ✰ ✰
We always sincerely appreciate 99% wonderful buyers, but there is 1% ugly cheaters in online market. We have special contract with post office to prevent these people's buying fraud, so DO NOT think you can cheat us to get another item or refund after you get the package safely, you'd better work for extra one hour or request us donation for your poor life.
Fortunately, this crime rate is just 1% of total order, we really appreciate our 99% customers, they are really beautiful
✰If you choose standard shipping, that is regular air mail which doesn't come with a tracking information, but our regular air mail is very safe way to get the item at cheap shipping price. Thanks to the contract with a post office, your package is supposed to return to us if something is wrong with the address, receipient. Even international shipping item is supposed to return to us if something is wrong with the address or recepient. If the item is not returned to us, that means it was delivered to the address customers gave us successfully, so do not attempt to lie to us in any case
✰ Upgrade shipping options with tracking information are avaialbe at check out, but remember whatever shipping option you choose, delivery time is beyond our control once we ship out, we cannot guarantee any delivery date
✰ 99% of not receiving issues are because buyer gave us a wrong address, so if you don't receive your item, double check if you gave us a correct address and also double check if your family already got it for you as it goes to your mail box directly. Remember we are not responsible for any missing package that is caused by buyer's mistake. If you realized you gave a wrong address, admit it, don't lie to us. It is your mistake and responsibility, you should go to that address and pick up your item yourself
✰ 1% ugly cheaters lie to us they didn't get the item after thy got it safely to get refund or another item. We strongly recommend these ugly cheaters to work extra one hour for their poor life instead of commiting crime in on line markets, we will do our best to get rid of these ugly cheaters in on line markets
✰ Once we realize thise 1% cheaters attempt to lie to us, we move their information to our "Ugly Monster DB" immediately, we call it "UMD", and share this information with other sellers, so do not attempt to lie to us in any case
✰ Whatever shipping option you choose, remember we don't guarantee any delivery date, we always appreciate your patience
✰ Some bad buyers post a malicious review to get refund or another item, but review is just buyer's opinion, we don't negotiate with buyers for that kind of stupid review, and this is against Etsy policies, so do not try to negotiate with us for this kind of review
✰ Your item needs extra care, do not put it in water, sweat, or chemical environments in any case. We checked some poor material items from other sellers were tarnished natually, but our items will not be tarnished naturally as long as you avoid these environments as we are using supeme material for all items
✰ We don't sell just charm, chain, other components separately