Ouroboros gold hoop earring, 14 gauge gold snake hoop earring

Exchanges are honored within 5 days from the time the item is delivered. Items must be brand new. We do not offer a refund policy due to the nature of the product being worn on the body.

Example: if the tracking information shows the item was delivered on the 1st then you must mail the item back before the 5th. The item must be sent back in the original packaging. Returned items must to be in the original condition that you received it. We will not refund shipping fees and you are responsible for return shipping fees.

Custom orders are non-refundable.

Do not use a service that requires a signature upon delivery.

Email us right away at ArtFireKuuSteel [!at] gmail.com for a return authorization
Send items back to 360Jewels, PO Box 9522, Brea CA 92822
Email tracking number to ArtFireKuuSteel [!at] gmail.com as proof of return so that you will not be responsible for lost packages.

Loss or Damage during shipping
If the tracking number shows the item was delivered then please contact USPS for claims. Email us at ArtFireKuusteel [!at] gmail.com and we will also help you contact USPS to locate your package.





PAYMENT
We accept Paypal only.
Sales tax will apply for California addresses.

You can use paypal even if you do not have a paypal account. Just use your existing credit card to make a payment.

For custom orders we require full payment.

SHIPPING
?USA USPS First Class Mail. Expect to receive your order in 5-7 working days after payment
?International USPS First Class Mail 7-10 day service. Expect to receive your order in 10-14 working days after payment. You are responsible for paying any customs, duties, or if packages get loss in the international mail stream. You may request an upgrade in shipping with tracking information for an additional $30. This is the fee that is charged by USPS.

Our items are shipped from Orange County, California.
We normally process your order in 1-2 days and utilize USPS first class mail. We delivery confirmation numbers for your order but allow 1-2 days for the number to get processed by USPS.

We can ship to most countries. However, we reserve the right to cancel shipments to countries that may have particular regulations. You are responsible for customs that may apply.