vigostore
on ArtFire

Welcome to vigostore

Return & Refund Policy We stand behind the quality of our products and guarantee our workmanship. Any defects or errors on our part will result in a replacement at no charge. We typically do not accept returns due to user error such as incorrect selection of sizes, designs, colors, etc. Refunds (if applicable) We are committed to providing you with the absolute best products, and are happy to replace your order for any of the following reasons: The product is flawed. The print quality is poor. The product you received is different from the product originally represented on our site. We will use this information to look into a replacement and prevent future errors. Our customer service team will review your claim. If your claim is approved, we will provide you with a replacement free of charge. Our customer service team will review your claim. If your claim is approved, we will provide you with a return address. Customers are responsible for return and exchange shipping rates. Please allow 3-5 business days after your return is received for a refund to appear. Any unauthorized returns, or returns of items that are washed, worn, or damaged will not be eligible for a refund or replacement, and the item will be forfeited. Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us. Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Exchanges (if applicable) We only replace items if they are defective or damaged or our faults in production and shipping. Our customer service team will review your claim. If your claim is approved, we will provide you with a return address. CANCELLATIONS If you change your mind about your purchase and provide your order number and the modification you would like to make. We’ll confirm once the modification or cancellation has been made. Your order is only eligible to be cancelled and modified within 02 hours of placing the order. After that time, the order is locked for processing and can no longer be cancelled. Please be informed that a management and transaction fee (20% of your total order value) will be applied for the cancellation. NOTE: Please keep in mind that purchasing means accepting all the terms mentioned above. At Christmas & New Year Season please make sure to choose the right shipping option. More »